![]() This has proven to be a quick and efficient way to allow customers to get their payments processed without having them wait for too long. īy adding a price and a ‘buy button, a chatbot can be programmed to accept payments, as simple as that.įor example, Telegram chatbots payments are very popular and available in over two hundred countries. Over 70% of customers utilize chatbots for making online payments. Further data revealed more than a billion people worldwide are taking advantage of chatbots, and over 30 percent of them are drawn to chatbots because of their quick-to-react interaction. Therefore, recent reports back up this statement by indicating that chatbots saved aside from up to 30-50 percent of the company’s costs related to customer service. On the contrary, a human customer support executive can only tend to one customer at a time. Sources: Invespcro, Acquire, HappyFox, SmallBiz GeniusĬhatbots have the advantage of taking on an unlimited amount of customer queries all at once. 30 percent of individuals are attracted to chatbots due to their rapid reaction time. Nearly 100% of people are certain that chatbots prioritize the importance of customer service queries.More than 55% of customers prefer their queries to be handled by a chatbot because of their response speed.Around 30% of consumers are convinced they will get to buy some necessary things via chatbots.Take a look at the following chatbot stats that support the growth businesses are receiving by incorporating them in their daily business interaction: Why would they? After all, chatbots are at your disposal 24 hours, every day, and the response waiting time is reduced to the minimum. The latest study by HubSpot stated that around 50% of consumers wouldn’t mind communicating with a business via messaging apps and chatbots. Industries such as healthcare, education, real estate, banking, and healthcare have all benefited from chatbots. Īs already mentioned, chatbots are becoming more common in businesses, and it’s easy to see why. Nearly 50 percent of customers are willing to communicate with businesses through messaging platforms. Thus, allowing companies to save on their customer service costs by rushing the response times and giving your in-house agents more free time to focus on more challenging tasks. ![]() This is also the year when the chatbot implementation is predicted to be spread in more than 80% of businesses across the world.įurthermore, by answering up to 80% of routine questions, chatbots automate the communication process. The most recent analysis of the business market indicated that almost 90% of small businesses, and enterprises as well, are accepting the digital-first business strategy. Let us rely on Intellectyx’s information that chatbots worldwide will drive business communication by the year 2024, with market size of around $1.3 bn. Sources: Invespcro, Medium, REVE Chat, linchpin SEO, IntellectyxĪrtificial Intelligence or AI has proven to be a vital element in the business sector, even more now in 2021. By the year 2024, chatbots will be used to conduct business communications across the world. This section of the article is dedicated to some of the chatbot trends out here that you should be aware of, especially if you plan to harness the power of chatbots for your own business. There are many applications of chatbots, so in the following lines, we will find out just how valuable these chatbots are within the business context. In other words, this article’s focus is on chatbots, the trends among them, numbers: how many companies are using chatbots nowadays, how chatbots are implemented into the customer service and business communication world, and lots more.Īccording to research by Insider Intelligence, retail spend using chatbots is expected to hit $142 billion by 2024. Questions like how are chatbots helping us and the economy, or are customer care representatives getting replaced by chatbots for good, etc.īefore we get into more details, let me give you an overall view of what will be elaborated on in this article. ![]() This is why it is time to end the many questions you have concerning chatbots in general. I’m sure you’ve noticed that most websites are putting into use chatbots now more than ever before. ![]()
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